Terms of service

GENERAL OVERVIEW
This website is operated by Латива ЕООД (LATIVA Ltd.). Throughout the site, the terms LATIVA, "we", "us", and "our" refer to Латива ЕООД. LATIVA offers you, the user, this website, including all information, tools, and services available through it, provided that you accept all the rules, terms, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to our "Service" and agree to be bound by the following rules and conditions ("Terms of Use", "Terms"), including additional terms and policies referenced here and/or accessible via hyperlinks. These Terms of Use apply to all users of the site, including without limitation users who are visitors only, suppliers, customers, merchants, and/or content creators.

Please read these Terms of Use carefully before visiting or using our website. By entering or using the site in any way, you agree to be bound by these Terms of Use. If you do not fully accept all the rules and conditions set forth in this agreement, then you may not visit the site or use our services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.

All new features or tools added to this store will be governed by the same Terms of Use. You can review the most current version of the Terms of Use on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Continued use or visiting the website after changes are posted will be considered acceptance of those changes.

Our online store operates on the Shopify Inc. platform. They provide us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these terms, you declare that you are of legal age in your country or region of residence or are an adult and have given consent to allow your minor dependents to use this site.
You are not allowed to use our products for any illegal or unauthorized purpose, nor to violate the laws in your jurisdiction (including, but not limited to, copyright laws) when using the Service.
You must not send any viruses or code of a destructive nature.
Violation of any of the terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL TERMS
We reserve the right to refuse our Services to anyone, for any reason, at any time.
You understand that your content (except credit card information) may be transmitted unencrypted and may include (a) transmissions through various networks; and (b) changes and adaptations to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to copy, reproduce, sell, resell, or exploit any part of the Service, its use, access to it, or contacts from the site through which the Service is provided, without our express written permission.
The headings used in this agreement are for convenience only and do not limit or affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be used as the sole basis for decision-making without consulting primary, more accurate, more complete, or more current sources of information. Any reliance on the materials on this site is at your own risk.
The site may contain historical information. Historical information is by definition not current and is provided solely as a reference. We reserve the right to change the site content at any time but are not obligated to update the information on it. You agree that it is your responsibility to monitor changes on our site.

SECTION 4 – SERVICE AND PRICE CHANGES
Prices of our products may change without prior notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time.
We are not liable to you or third parties for changes, price adjustments, or termination of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Some products or services may be available exclusively online through the website. Such products or services may be in limited quantities and are subject to return or exchange only according to our refund policy: Refund Policy – LATIVA
We have made every effort to accurately display the colors and images of our products. We cannot guarantee the accuracy of colors shown on your monitor.
We reserve the right, without obligation, to limit sales of our products to certain individuals, geographic regions, or jurisdictions.
All product descriptions or prices may change at any time without notice, at our discretion.
We do not guarantee that the quality of the products or information will meet your expectations or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND INVOICE INFORMATION
We reserve the right to refuse any order you place with us. At our discretion, we may limit or cancel quantities purchased by one person, household, or within a single order. These restrictions may apply to orders made from or to the same customer profile, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change or cancel an order, we may notify you by contacting you via email and/or the phone number or billing address provided at the time of the order. We reserve the right to limit or reject orders that, in our judgment, are made by traders, dealers, or resellers.

You agree to provide current, complete, and accurate information for the order and profile for all purchases made in our store. You agree to promptly update the data in your profile and other information, including email address, credit card numbers, and expiration date, so that we can successfully process your transactions and contact you if needed.

For more details, please review our refund policy: Refund Policy – LATIVA

Please note: After completing the order, you will receive a personal payment link by email or SMS.

Delivery is carried out by specialized transport from us to the site, or by courier Spedi or Econt, with the delivery price determined according to the weight of the shipment and the delivery address. All details will be confirmed with you after receiving the order.

The order is not finalized until payment is made via the sent link.

SECTION 7 – ADDITIONAL TOOLS
We may provide you access to third-party tools over which we have no control or influence, nor do we monitor their use.
You accept and agree that we provide access to such tools "as is" and "as available," without any warranties, commitments, or conditions of any kind and without our approval or support. We will bear absolutely no responsibility arising in connection with your use of third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you must ensure that you are familiar with and accept the terms under which the tools are provided by the applicable third-party providers.
It is also possible that in the future we will offer new services and/or functionality through our website (including launching new tools or resources). These new services and/or functionalities will also be subject to these Terms of Use.

SECTION 8 – LINKS TO THIRD PARTIES
Certain content, products, and services offered through our service may include materials from third parties.
Links on this site may redirect you to third-party websites that are not affiliated with us. We are not responsible for checking or evaluating the content or accuracy and do not guarantee, and are not liable or responsible for, third-party materials or sites, as well as other third-party products or services.
We are not responsible for damages or losses related to the purchase or use of products, services, resources, content, or other transactions conducted in connection with any third-party websites. Please carefully review the policies and practices of third parties and ensure you understand them before making any transaction. Complaints, claims, issues, or questions regarding third-party products should be directed to those third parties directly.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMITTED MATERIALS
If you submit certain specific materials at our request (for example, participation in contests) or send us creative ideas, suggestions, plans, or other materials on your own initiative, whether online, by email, by mail, or otherwise (collectively referred to as "comments"), you agree that we may, at any time without limitation, edit, copy, publish, distribute, translate, or use in any media the content you have provided. We have no and will have no obligation to: (1) keep comments confidential; (2) pay compensation for comments; or (3) respond to such comments.
We may, but are not obligated to, monitor, edit, or remove content that we determine to be illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise unacceptable or that violates the intellectual property rights of any party or these Terms of Use.
You agree not to violate the rights of third parties, including copyrights, trademarks, rights to personal information, or other personal or protected rights with your comments. You also agree that your comments will not contain defamatory, illegal, malicious, or obscene material, nor computer viruses or other harmful code that could affect the operation of the Service or related sites. You may not use a false email address or other identity to mislead.

SECTION 10 – PERSONAL INFORMATION
Providing personal information through the store is governed by our Privacy Policy, which you can review here: Privacy Policy – LATIVA

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our site or the Service may contain information with typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, delivery times, and availability. We reserve the right to correct any error, inaccuracy, or omission, as well as to change or update information or cancel orders if the information in the Service or associated site is inaccurate, at any time without prior notice (including after you have placed your order).
We do not commit to updating, correcting, or clarifying information in the Service or on any associated site, including, without limitation, pricing information, except where required by law. No specific update or refresh date indicated in the Service or on the associated site should be taken as a representation that all information in the Service or on the associated site has been changed or updated.

SECTION 12 – PROHIBITED USES
In addition to the other prohibitions listed in the Terms of Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to encourage others to commit or participate in illegal activities; (c) to violate international, federal, provincial, or local regulations, rules, or laws; (d) to infringe on our or others\' intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, humiliate, threaten, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, origin, or disabilities; (f) to send inaccurate or misleading information; (g) to upload or transmit viruses or other malicious code that may affect the functionality of the Service or the associated site, other sites, or the internet; (h) to collect or track others\' personal information; (i) for spam, phishing, spyware, deception, automated data extraction, or other similar abuses; (j) for obscene or immoral purposes; or (k) to interfere with or bypass the security features of the Service or other related sites, other websites, or the internet. We reserve the right to terminate your use of the Service or any associated site if any of the prohibited uses are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee or represent that your use of the service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that can be achieved through the use of the service will be accurate or reliable.
You agree that we may remove the Service for indefinite periods or terminate it completely at any time without notifying you.
You expressly agree that your use or inability to use the Service is at your own risk. The Service and all products and services delivered to you through the Service are (unless explicitly stated otherwise) provided "as is" and "as available," without any representations, warranties, or conditions of any kind, express or implied, including warranties of quality or implied warranties of merchantability, fitness for a particular purpose, durability, ownership rights, and non-infringement.
Under no circumstances shall LATIVA, including our directors, employees, collaborators, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or other similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from the use of the Service or products delivered through it, or for any other claims related to the use of the Service or products, including but not limited to any errors or omissions in content, losses or damages of any kind resulting from the use of the service or content (or product) published, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such damages. Since some jurisdictions do not allow limitations on liability for consequential and incidental damages, in such jurisdictions our liability will be limited to the maximum extent permitted by law.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties arising prior to the termination date shall remain valid even after the termination of this agreement in all cases.
These Terms of Use remain in effect unless and until terminated by you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If, in our sole discretion, you fail to comply with or we suspect you have failed to comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to (and including) the date of termination; we may also deny you access to our services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
Our failure or delay in exercising any right or provision under these Terms of Use does not constitute a waiver of that right or provision.
These Terms of Use and all policies or operating rules published by us on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the service, replacing any prior or current agreements, communications, or proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the party that drafted the document.

SECTION 18 – APPLICABLE LAW
These Terms of Use and all separate agreements under which we provide you with services are governed and interpreted in accordance with the laws of the Republic of Bulgaria.

SECTION 19 – CHANGES TO THE TERMS OF USE
You can review the most current version of the Terms of Use at any time on this page.
We reserve the right, at our discretion, to update, modify, or replace any section of these Terms of Use by posting updates and changes on our website. It is your responsibility to periodically check our site for changes. Your continued use or access to our website or service after the posting of changes to these Terms of Use constitutes acceptance of those changes.

SECTION 20 – ADDITIONAL INFORMATION AND CONTACTS
LATIVA (LATIVA Ltd.) operates in accordance with the legislation of the Republic of Bulgaria, including the Electronic Commerce Act (ECA), Consumer Protection Act (CPA), Personal Data Protection Act (PDPA), Copyright and Related Rights Act (CRRA), as well as all other applicable national and European regulations.

Consumers can use the following contacts and links to institutions to protect their rights and legal interests:

• Commission for Consumer Protection (CCP)
  Website: https://kzp.bg
  Address: Sofia 1000, 4A Slaveykov Sq., floors 3, 4, and 6
  Phone: 0700 111 22; email: info@kzp.bg
• Commission for Personal Data Protection (CPDP)
  Website: https://www.cpdp.bg
  Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
  Phone: 02/91-53-518; email: kzld@cpdp.bg
• Commission for Protection of Competition (CPC)
  Website: https://www.cpc.bg
  Address: Sofia 1000, 18 Vitosha Blvd.
  Phone: 02/935 61 13; email: cpcadmin@cpc.bg
• EU Online Dispute Resolution Platform (ODR)
  For online consumer disputes within the European Union, you can use the ODR platform:
  Website: https://ec.europa.eu/consumers/odr

LATIVA provides full assistance to its users and competent authorities in case of the need to resolve disputes or during inspections related to the protection of consumer, personal, and other legally guaranteed rights.
By using our website and services, you agree that you have read and fully accept the terms, rules, and obligations established by the above legislation and competent institutions regulating our activities.

SECTION 21 – CONTACT INFORMATION
Questions regarding the Terms of Use should be sent to us at the email address: lativabg@gmail.com.
Our contact information is provided below:

Company: LATIVA Ltd.
Email: lativabg@gmail.com
Phone: 0877772085 
Address: Bulgaria, Sofia, 1 Petar Uvaliev St., 1000
UIC: 207949975  
VAT No: BG207949975