Shipping policy
GENERAL OVERVIEW
This page describes the rules and conditions for delivery of products purchased from the online store of Lativa Ltd. (hereinafter LATIVA, "we," "us," "our"). By using our website and placing an order, you accept all the terms listed below.
We reserve the right to update or change this Policy at any time by posting changes on the website. It is your responsibility to check this page periodically for updates.
SECTION 1 – DELIVERY TERMS
LATIVA offers the following delivery options, tailored to the type and size of your order:
- Direct delivery from the factory: For large and pallet orders. Terms and delivery times are negotiated individually with the customer.
- Delivery with LATIVA's own transport: Used for medium and large volume orders, with delivery carried out after prior arrangement of day and time.
- Courier delivery: With the courier companies "Econt" and "Spedi" for small and compact orders. You will receive tracking information for your order via SMS or email.
We deliver to every point in Bulgaria.
Please note: After completing your order, you will receive a personal payment link by email or SMS.
Delivery is carried out by specialized transport from us to the site, or by courier services Spedi or Econt, with the delivery price determined according to the package weight and delivery address. All details will be confirmed with you after receiving the order.
The order is not finalized until payment is made via the sent link.
SECTION 2 – DELIVERY TIMES
Standard delivery times for available products are between 1 and 3 business days after order confirmation. For special and custom orders, delivery times are agreed upon separately with the customer.
LATIVA is not responsible for delivery delays due to force majeure circumstances (natural disasters, road accidents, government actions, pandemics, and similar situations). In such cases, you will be notified promptly.
SECTION 3 – DELIVERY PRICES AND PAYMENTS
The delivery price is determined according to the size, type, and destination of the order. The exact price will be provided when finalizing the order or clarified further with our representative.
LATIVA periodically offers special promotions with free delivery, the terms of which are published on our website.
SECTION 4 – RIGHTS AND RESPONSIBILITIES DURING DELIVERY
You are required to carefully inspect the delivered goods upon receipt. If you find any damage, shortages, or discrepancies, you must request a report from the courier and notify us immediately. Claims for transport damage are accepted up to 24 hours after delivery.
Responsibility for the products passes to you at the moment of delivery acceptance.
SECTION 5 – LOST OR DAMAGED SHIPMENTS
In case of a lost or damaged shipment, contact us immediately at the provided contacts. We will assist in resolving the issue with the courier service. Compensation depends on the courier's policy.
SECTION 6 – PERSONAL DATA PROCESSING (GDPR)
Your personal data provided in connection with product delivery is processed in accordance with Regulation (EU) 2016/679 (GDPR). More information can be found in our Privacy Policy.
SECTION 7 – ADDITIONAL INFORMATION AND CONTACTS
For questions or assistance regarding product delivery, contact our team:
Phones: 087 888 7643 | 087 777 2085
Email: office@lativa.bg
Company: LATIVA Ltd.
UIC: 207949975
Address: Bulgaria, Sofia, 1 Petar Uvaliev St., 1000
📌 LATIVA – guaranteed security and professional service under every roof.
Fast and secure from LATIVA
Delivery information for products is the first important step to clarify when ordering construction materials online. LATIVA offers various delivery options fully adapted to the type and volume of the goods you order. Thanks to our clearly defined terms, purchasing products like metal tiles, bitumen tiles or thermal insulation becomes much more convenient and predictable.
Main types of deliveries provided by LATIVA
We offer flexible solutions for your delivery, tailored to the nature and size of your goods. Our transportation methods are designed for your convenience:
Direct delivery from the manufacturing plant – convenience for larger orders
When ordering construction materials in large quantities – for example seam roofs, thermopanels, wood materials or profiled sheet metal, a possible option is direct delivery from the factory itself. This way, you receive your goods without intermediate handling, ensuring their integrity and quality. Terms are discussed individually according to the size and destination of your order.
Delivery with LATIVA's own transport – a guarantee of quality and precision
For your medium and large volume orders such as complete roofing systems, metal tile accessories, gutter systems, and others, we provide LATIVA’s own transport. The convenience here is that the delivery date and times are fully coordinated according to your schedule and convenience.
Courier service for compact orders – fast and convenient to your address
Small orders, such as fasteners, installation tools, and attic ladders, are shipped via the popular companies “Econt” and “Speedy.” For these shipments, you receive automatic status updates and tracking numbers.
Specific delivery times at LATIVA
The standard delivery time for products available in our warehouse is 1 to 3 business days after order confirmation. If you have ordered a more specific item that requires more time, we will contact you to clarify the exact delivery time and details.
Force majeure situations and liability
At LATIVA, we are completely transparent about deliveries delayed due to circumstances beyond your or our control – natural disasters, accidents, or administrative restrictions. You will receive timely information about the delay, and we will do everything necessary to minimize the consequences.
Product delivery pricing at LATIVA
The delivery price always depends on the size, weight, and distance to the destination. An estimated or exact price will be communicated to you when placing the order or immediately after. Check our page regularly for promotional offers of free delivery on certain categories and products.
Obligations when accepting delivery
When receiving the shipment, you are required to carefully check the condition of the products. If you notice any damage or discrepancies, immediately request a report from the courier and contact us within 24 hours to register the claim.
Your data protection according to GDPR
Your data is fully protected according to the European GDPR regulation. Detailed information about how your data is stored and processed can be found on our Guarantees page.
Contact LATIVA if you need assistance
For additional questions or clarifications related to LATIVA’s delivery and transport services, do not hesitate to contact us through our Contact page. Order from LATIVA today and enjoy high-quality construction solutions and hassle-free delivery for the successful completion of your project! All construction materials and full support for your roofing solutions – only with us, your reliable partners at LATIVA!
Additional information about product delivery from LATIVA – clear terms and complete reliability
By trusting LATIVA when choosing materials for your construction project, you receive individually tailored transport services. Transparency and accuracy are our priorities. That is why we provide you with detailed information about all situations that may arise regarding delivery.
What to do in case of delivery delays?
At LATIVA, we always strive to fulfill your orders on time, but sometimes unforeseen situations arise. Force majeure circumstances, such as severe weather conditions, natural disasters, or unexpected incidents on the roads, may delay the delivery of your thermal insulation, roof windows, or seamless gutters. LATIVA promptly notifies its customers in such situations and does everything possible to resolve the issue in a timely manner.
Mandatory inspection upon product receipt
For your convenience and peace of mind, we recommend that you immediately inspect the contents of the shipment upon receipt. Especially when transporting delicate items such as attic ladders, metal tiles, or OSB boards, carefully check: The integrity of the packaging; The completeness of the products; Compliance with your order. If you find any discrepancies or visible damage, immediately request a written report from the delivery person and contact us through the details provided on the Contact page.
How do we proceed in case of a lost or damaged shipment?
If the ordered products – whether facade sheet, bituminous shingles, or double folds, or others – are damaged or lost during delivery: Immediately contact our specialist at the provided phone numbers or email; LATIVA fully assists in communication and handling all claims with the courier company to resolve the issue; We will keep you informed at every stage to ensure your rights as a customer are protected.
Security and protection of your personal data
At LATIVA, we live by the mission of maximum customer satisfaction and absolute security for your personal data. Your data is securely protected according to European standards and GDPR regulations. If you want more information about how we store and process your data, you can visit the page Guarantees.
Personal consultation and assistance with your orders
The LATIVA team is always ready to answer all your questions in detail regarding delivery and your order specifications. When choosing more specialized products like Click panel, Roof sheet LT45, or Wood material, you can also use our free consultations for product selection and installation. Also check out the pages How to install and Installation instructions. Contact numbers: 087 888 7643 | 087 777 2085 Email: office@lativa.bg Office address: Bulgaria, Sofia, Bratya Daskalovi, ul. Kameno 32, 6250 📌 LATIVA – for your secure roof, reliable materials, and professional delivery!
Choose LATIVA and place your online order – quality construction materials and reliable delivery directly to your site. Your satisfaction is our greatest reward, so we do everything possible to ensure you receive your order on time and without hassle. Don’t wait – order now and successfully complete every project with LATIVA!