Guarantees

Guarantees from LATIVA – confidence for your roof and home

When discussing guarantees, we at LATIVA take the topic extremely seriously. For us, a guarantee is much more than a promise – it is a clear responsibility that every product and service we offer will meet and exceed the standards you expect from an experienced company. LATIVA works exclusively with recognized European manufacturers, including trusted partners like BILKA, to ensure that every customer receives long-lasting roofing systems with guaranteed quality."

What guarantees do we offer you in LATIVA?

By choosing LATIVA for material delivery, you gain security and protection for your investment, backed by the necessary guarantees and documents. The guarantees we provide cover various aspects of the purchase and installation of our products.

Quality guarantee of materials from the manufacturer

When you purchase products from LATIVA such as metal tiles, modern roofing sheet metal or bitumen shingles, they all come with the respective certificates proving origin, quality, and warranty conditions. Our products always have a clear origin and correct warranty conditions according to the manufacturer's standards.

Guarantees for professional installation of materials

All services, including roof repair, thermal insulation or other roofing activities, performed by the qualified installation teams of LATIVA, comply with legal standards and come with an official quality assurance guarantee.

Official documents accompanying your products

For absolute clarity and security, LATIVA always delivers purchased materials with the corresponding warranty documents, which include: Certificate of origin and quality of the material; Manufacturing warranties from leading manufacturers; Warranty conditions for installation by our specialists, fully compliant with the regulatory requirements in construction. At your disposal are also warranty conditions from major brands in the field such as BILKA, with which LATIVA has been successfully collaborating for many years.

Guarantee for transport and delivery from LATIVA

Additional peace of mind for you is the guarantee during transportation and delivery. The products reach you under conditions of optimal transport and a professionally conducted inspection of the condition upon delivery. The transport is carried out according to our official guidelines, which further ensures the integrity of your products upon receipt. Familiarize yourself with the details regarding the conditions and responsibility on the Delivery Information page.

Personal data protection – guaranteed according to GDPR

Your personal data is fully protected according to the provisions of GDPR (EU 2016/679). We guarantee complete confidentiality and security of your data, and detailed information on how it is processed can be found in the Frequently Asked Questions section. Choose LATIVA and ensure not only first-class materials and services but also complete security, professional attitude, and peace of mind for the future of your home and roof. With us, every stage of your project brings the quality and reliability you deserve!

Additional information about warranties for purchase and installation from LATIVA

At LATIVA, we believe that purchasing construction and roofing materials or choosing installation services is a serious and important step for every customer. That is why ensuring quality and your satisfaction is a mandatory part of our company philosophy and practices. We do not compromise on quality and work only with verified European manufacturers like BILKA, from whom you receive high-quality certified products with an agreed production warranty.

Our transport guarantee policy – calm and secure to your address

Your comfort and peace of mind are our daily concern, especially when it comes to transporting and delivering materials. LATIVA ensures that every order will arrive intact, using specialized logistics and control by our team. In case your shipment is damaged during transport for any reason: Contact us immediately through the Contact page; We will assist in promptly resolving the issue and submitting the necessary documents for claims to the carrier; We guarantee your convenience and will provide full information for resolving your case.

What are your responsibilities when receiving the goods?

In order for the warranty conditions to be valid and complete, we ask our customers to carefully inspect the delivered item upon receipt. In case any damages are found, it is necessary to request the issuance of an official report from the representative making the delivery. LATIVA will actively assist you within the warranty commitment if you notify us within 24 hours after receiving the shipment.

Under what conditions does the professional installation warranty apply?

LATIVA provides an official installation warranty for roof repairs and installation services of various systems and products performed by us. The installation warranty covers the period specified in the individual offer and contract, and meets all regulatory requirements and construction standards valid in the territory of Bulgaria.

Your data is protected – our guarantees for your privacy

We are aware that trust is the key to good business relationships. LATIVA strictly follows the requirements of Regulation (EU) 2016/679 (GDPR) and ensures full confidentiality and protection of personal data provided in connection with ordering products or services through the website. You can get more information about our policy on the Frequently Asked Questions page.

Do you need more assistance with warranties? Contact us:

By choosing LATIVA, you are not just getting quality products – you are ensuring long-term peace of mind and reliability. We work only with proven manufacturers for whom reputation is the key to long-term success, and customer needs are a priority. Every guarantee we give you is a real commitment – quality, tested and proven over time. Products such as metal and bitumen tiles, facade sheet metal, and drainage systems supplied by LATIVA undergo strict production controls and tests to ensure the highest standards of durability and reliability. The installation carried out by our teams is backed by years of experience and expert standards. We believe that a good guarantee is one that you will never have to use – it is your protection and our responsibility. With LATIVA, you get not only high-quality materials and services but also a reliable partner for a long period ahead. Your satisfaction and peace of mind are our main goal and guaranteed promise to you!

Our courteous experts are always ready to answer all your questions related to warranty conditions, material quality, or choosing the right products for your project. If you need more information or assistance, we are always waiting for you at: 📞 Phones: 087 888 7643 | 087 777 2085 📧 Email: office@lativa.bg 🏢 Address: Bulgaria, Sofia, Bratya Daskalovi, ul. Kameno 32 LATIVA – more than a guarantee for your roof and home, we build trust, quality, and peace of mind for every client! Order hassle-free today and provide your construction project with the materials and security you deserve, with the guarantee of LATIVA!