Frequently Asked Questions – LATIVA materials for facade, roof, and roof repair

I'm not sure which roofing materials are suitable for me – what should I do?

Our team at LATIVA will assist you with free professional consultation at every stage of choosing products and services. You can visit us in person in Sofia or contact us by phone or email. We will give you real advice on whether metal tiles, bitumen tiles, roof windows, thermal panels, or another type of roofing solution are suitable for your case.

How to shop online from LATIVA?

Online orders are maximally simplified in LATIVA – select the products, add them to the cart, and follow the form to complete your order. If you have questions or need to receive a specific offer or quantity, contact us through our Contact page.

How long after the order will the materials arrive and who delivers them?

LATIVA ships orders for roofing materials within just 1-3 business days after ordering. We offer several flexible options: Own specialized transport for large orders; Delivery through professional transport companies to your address; Courier services from proven partners like Econt or Speedy. More details about the delivery conditions can be found in the Delivery Information section.

How can I pay for my order?

We offer several options for your convenience: Bank card or cash when purchasing at our retail location; Advance bank transfer; Cash on delivery at the time of delivery to you.

Is professional installation of the selected materials possible?

Definitely yes – we provide professional installation and expert solutions for various roofing systems throughout Bulgaria. Our specialists can perform a complete roof repair, including structural solutions, tile installation, drainage systems, and wooden roof structures.

Do I have the right to return ordered products?

You can exchange or return standard products within 14 days. It is important that the products are kept in their original condition and without signs of use. However, customized orders with non-standard parameters cannot be exchanged or returned unless a defect is confirmed. Choose peace of mind with LATIVA and get the best solutions for your roofs!

Do you work with corporate and business partners in the construction sector?

Of course! In addition to individual clients, LATIVA successfully partners with engineering companies, professional builders and architects, investors, and construction firms. For our business partners, we are ready to prepare special offers on products such as metal tiles, facade panels, construction timber, and many other construction products. When ordering large quantities, you can receive favorable and personalized terms, as we provide professional technical support, consultation, and expedited delivery directly to your site. Contact us through the Contact section to discuss your specific project needs.

How to order a professional installation and repair inspection?

Performing inspections and installations is part of the specialized services that LATIVA offers to its clients. You can easily make a request online – use the form on the Contact page or mention it in a comment when placing your order. After that, our specialist will contact you immediately to discuss all the necessary details for the roof repair installation, the deadlines, and the final price of the service. With the help of the professional team at LATIVA, you can be assured of a reliable and quality result for your endeavor."

Do you offer services for companies and professional builders, or are you only for end customers?

At LATIVA, we work with both end users and companies, installation teams, construction companies, and professional designers. If you are a company looking for a reliable partner for the supply and installation of roofing materials such as metal tiles, roof windows, or thermal panels, we will certainly provide you with flexible terms. Contact us directly from the Contact page to prepare an individual offer at competitive prices for large orders.

How can I request an inspection and subsequent installation?

Organizing viewings and professional installation is easy through the request form on the Contact page or by adding a note to your online order. After receiving the request, we will contact you to coordinate the details and specific conditions. LATIVA performs quality roof repair, additional roofing work, and installation of all purchased products.

What guarantees do you offer for the materials purchased from LATIVA?

All products you purchase from LATIVA come with a real and clear manufacturing quality guarantee. Whether it's our durable metal tiles, flexible bitumen tiles, or modern facade panels, you can rely on full support from us. All warranty conditions are detailed on the Guarantees page.

What fasteners do you recommend for quality installation?

For the security and strength of your installation, it is important to use quality fastening materials. LATIVA offers a wide variety of specialized fastening elements suitable for all kinds of roofs and structures. Along with them, you can also purchase professional tools necessary for quick, easy, and reliable work.

Do you deliver products to all locations in Bulgaria?

Yes, LATIVA delivers roofing materials to Sofia, Plovdiv, Burgas, Varna, Ruse, and every city and place in Bulgaria. For larger orders, we offer our own transport, while smaller orders travel quickly and securely with our courier partners Speedy and Econt. Detailed instructions, as well as delivery timelines, can be found on the Delivery Information page.

Why should I choose LATIVA for my roofing products?

LATIVA combines optimal quality, reasonable prices, and professional service for every client. We offer all categories of materials for building and repairing roofs – from classic beams and OSB boards, to a modern look with seamless gutters. Additionally, you have the support of our experts for installation and comprehensive consultation. Choose LATIVA for a secure roofing solution and professional execution of your project – order online now!